Frequently Asked Questions

How are we helping with COVID-19?

As the Coronavirus (COVID-19) continues to spread, Easter Seals Alberta is closely monitoring the situation and is taking appropriate action to ensure the health and safety of our clients, staff, and volunteers. We are ensuring, where possible, that people have accessibility equipment such as stair lifts and other mobility equipment in their homes to continue staying in their homes. We continue to provide stable housing at McQueen Home and taking precautions to ensure the safety and health of our residents. In addition, we have increased cleaning of all surfaces at Camp Horizon to help mitigate the risk to visitors. 

Camp Horizon

Is Camp Horizon still running it’s summer programming?

It is with heavy hearts that Easter Seals Alberta has come to the decision to suspend our spring and summer camps due to the ongoing risk of the COVID-19 pandemic. To read our official statement, CLICK HERE.

Due to the changed COVID-19 government regulations, will summer camp be running again?

Our organization will be keeping our spring and summer programming suspended until further notice – this is to ensure that all campers and staff remain safe and healthy.

Is registration for fall and winter camps still opening on June 3rd?

We know that many of our campers are eager to return to Camp Horizon after our spring and summer season was suspended due to the COVID-19 outbreak.  Our team is eager to see everyone return as well, but there is still great uncertainty surrounding the pandemic as it continues to evolve.  Therefore, we have decided to postpone our Fall & Winter registration to a later time. Our summer season will also remain suspended.

 Our team has not yet selected a new date for our registration to open, but we are closely monitoring all COVID-19 updates and are continuing to follow the direction of government and health officials while making these decisions. The health, wellbeing, and safety of our community remains our highest priority, and we will update all campers and their families with information as soon as we know more. 

Are fall and winter camps still happening?

At this time we cannot guarantee that our fall and winter camps will move forward, however, we are hopeful that we will be able to run our camps.

What do I do if I want to get a refund for my camp fees?

Reach out to the Camp Registrar at meghan@easterseals.ab.ca and she will begin the process of your refund

Can groups still rent our facility? 

We are continuing to accept all booking requests for the fall at this time. If you’re interested in bringing a group out to Camp Horizon, please use the Booking Request Form on our website or email camphorizon@easterseals.ab.ca.

Are we still taking applications for volunteers? 

Yes, anyone who is interested in volunteering at Camp Horizon can send an email to volunteercoordinator@easterseals.ab.ca.

Who should I contact if I have any further questions about Camp Horizon? 

You can send any inquiries to camphorizon@easterseals.ab.ca.

McQueen Home

What measures are we taking to protect the residents against COVID-19?

We have extensive infection control processes in place at all times and have increased the cleaning of high touch areas. The house is currently under quarantine from visitors and the residents are asked not to go out unless necessary. Should any residents how symptoms there are extensive procedures to follow from Alberta Health Services and Public Health would then provide further directives as to whether the resident in question is to be treated onsite or transported to the hospital. 

How are the residents doing with being isolated? 

The residents are all healthy and doing well. 

Accessibility Supports

Are you still accepting equipment applications?

Unfortunately, our wait list for the Accessibility Supports Equipment program is now full. As a result we are no longer accepting equipment applications for 2020, effective June 30th.

When will you begin taking equipment applications again?

We will begin accepting equipment applications once again in 2021.

Who do I contact about an application already submitted?

If you are trying to find out the status or make changes to an application that has already been submitted, please contact Aimee at 403-235-5662 ext. 2 or 1-877-732-7837 ext. 2.

Are you still accepting donations of used equipment?

Yes! We are still accepting donations of equipment that is in good condition and under 5 years old. Equipment we are currently in need of includes; hospital beds, stair lifts, porch lifts, ceiling track, power wheel chairs and scooters. Please submit a picture, serial number, or invoice receipt to Aimee at aimee@easterseals.ab.ca

Are you still providing your services?  

Yes, we are currently working on providing equipment to those who are already on our waitlist. However, we are focusing on providing equipment that will enable people to move freely in their homes at this time.

When will you be able to provide the equipment that I need?  

We will provide urgent requests for home accessibility equipment as much as we are able.

My client needs to be discharged from the hospital and requires a hospital bed and/or stair lifts before returning home.  Do you have one you can provide? 

 Yes, if we have one in our loan pool we should be able to get one out to you. 

Can you help me pay to get my scooter fixed?  

Unfortunately, we are not providing services for power scooters and power chairs at this time. 

Can you arrange to pick up my equipment that I no longer need?  

As long as our vendors are open and doing pickups we will continue to recycle in equipment.

Fundraising

What happened to the Rowing Marathon, Give A Kid A Lift and the Paper Egg Campaign? When will they be rescheduled?

A number of our events have been postponed to a later date. We are working to find suitable dates to reschedule them and will update you as we know more.

How you can help?

You can help by hosting online fundraisers, like a fitness karma class, virtual dinner party or anything else you can think of. Let your creative juices flow! You can also like us on social media and share our posts to raise awareness and/or make a donation to Easter Seals Alberta and help us continue to provide essential services for medically complex Albertans with significant disabilities.